IMPORTANT: Most of the time with free email services like yahoo or hotmail our emails will go into your spam/bulk folder!
If you do not get your questions within 24 to 48 hours of ordering your item(s) then you should check your spam/bulk folder. If you still can not find an email from us please contact us. View Our Terms Of Use Read before you buy & download!
You do not have to be an InkFrog Customer to order from us. All orders come with instructions on how to edit your order on your own.
~ How This Works ~
Look at the website and place what you would like to order in your cart.
Checkout & pay for your order
We will send you a list of questions that have to be filled out to finish your order.
Once we get the questioner back, we make your order.
Once your order is finished, you will be emailed a hyperlink to access our site to download your order. If you have an InkFrog account and asked for your template to be added to your account, it will be there.
~ The time that it takes to finish your order depends on ~
*What item(s) you ordered!
Premade Templates, Logos, Headers, Store Fronts, About Me Pages 3-4 Days
Premade All In One Sets - 1 week
Custom Work - Depends on the custom job.
Support hours:
Monday - Friday
9:00 AM To 6:30 PM EST
Saturday & Sunday
Emails Only On Saturday
Sunday Off
*When you ordered your item(s).
Ours hours are posted below. We do not work weekends or major holidays.
*When we get the reply to the questions we send u to complete your order.
No matter what you order u we will be sent a list of questions that must be filled out so that we can complete your order. All time frames start from the time we get your reply. If we do not get a reply back from u in a few days we will contact u again just to make sure u got them. If after trying to contact u multiply times and we do not get a reply, we will refund your payment to your Paypal account.
To be fair to all customers we do orders in the order we get the replies.
~ Important Information ~
* We do not offer refunds.
* We do not offer exchanges once u have received your order.
* Items are sold as shown unless other wise agreed to by us or stated other wise.
* Our terms must be followed and our copyright must stay on the item you bought. If you do not follow our terms then you lose the right to use our item.
View Our Terms Of Use Read before you buy & download!
* We do not offer phone support. We do offer FREE customer support in email.
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